Welcome to ZELQUE. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our site or placing an order, you agree to be bound by these Terms.
Last Updated: September 2026
Welcome to ZELQUE. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website.
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. We cannot guarantee that your computer monitor's display of any color will be perfectly accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. All payments are securely processed through our commerce provider, Shopify. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made.
We strive to dispatch orders promptly. Delivery times are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. Please review our Shipping Policy for detailed terms regarding delivery expectations.
Your purchase is governed by our Return & Refund Policy. We encourage you to review this policy carefully to understand your eligibility for returns, the process for initiating a return, and your responsibilities regarding return shipping costs.
For international orders, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of our origin region may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the customer.
ZELQUE prides itself on utilizing natural materials and authentic, handcrafted production methods. As a result, each piece is inherently unique.
Customers should expect reasonable variations in texture, wood grain, tone, color, finish, and dimensions. These characteristics are the hallmarks of genuine craftsmanship and natural botanical origins. They are not manufacturing defects and do not constitute grounds for a defective-item return.
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of ZELQUE or its content suppliers and protected by international copyright laws.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions.
In no case shall ZELQUE, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind.
You can review the most current version of the Terms & Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website.
These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable laws governing the jurisdiction in which ZELQUE operates.
Questions about the Terms & Conditions should be sent to us at concierge@zelque.com.